Privacy and personal data processing
Must Küüslauk OÜ (registry code 11504985) is responsible for the personal data of Musta Küüslauk and the online store selling Black Garlic products https://mustumami.com located at Vesineitsi tn 4, Saku vald, Tänassilma küla, Harju county, 76406. E-mail info@ mustkuuslauk.ee; telephone 55 672 027
What personal data is processed
- Name, telephone number and email address;
- Bank account number;
- Data on purchased goods and services and their cost and data related to payments (purchase history);
- Data entered by the customer in the “additional information” field;
- Customer support data;
Must Küüslauk OÜ is the controller of personal data. Must Küüslauk OÜ transmits the personal data necessary for making payments to the authorized processor to perform the PayPal transaction and to Eesti Post AS (Omniva) to deliver the parcels to the warehouse and to report the parcel arrived.
For what purpose is personal data processed?
Personal data, e-mail address, telephone number and the location of the delivery machine where the goods were ordered are used to manage the customer’s orders and ship the goods;
Purchase history data (purchase date, product, quantity, customer data) is used to create an overview of purchased goods and services and to analyze customer preferences;
The bank account number is used to return payments to the customer;
Personal data such as e-mail, phone number, customer name are processed in order to solve issues related to the provision of goods and services (customer support);
The online store user’s IP address or other network identifiers are processed for the provision of the online store as an information society service and for online usage statistics;
The data presented in the comments provided by the client are publicly displayed as the client’s position, Must Küüslauk OÜ can comment on the submitted data or positions.
Legal basis
Personal data is processed for the purpose of fulfilling the contract concluded with the customer.
Personal data is processed to fulfill a legal obligation (e.g. accounting and consumer dispute resolution).
Data processing is carried out with the customer’s consent to perform the following activities: to create a customer profile in order to provide the customer with better website visiting experiences (including the display of customized advertising).
Recipients to whom personal data is transferred
Personal data is transferred to the customer support of the online store to manage purchases and purchase history and to solve customer problems.
If the accounting of the online store is performed by the service provider, then personal data is transmitted
to the service provider for accounting operations.
Personal data may be transferred to information technology service providers if this is necessary to ensure the functionality of the online store or data hosting.
Security and data access
Personal data is stored on mustkuuslauk.ee’s servers, which are located in the territory of a member state of the European Union or countries that have joined the European Economic Area.
Data may be transferred to countries whose level of data protection has been assessed as adequate by the European Commission and to US companies that have joined the Privacy Shield framework.
Employees of Must Küüslauk OÜ have access to personal data, who can view personal data in order to solve technical issues related to the use of the portal and to provide customer support services.
Must Küüslauk OÜ implements appropriate physical, organizational and IT security measures to protect personal data from accidental or illegal destruction, loss, modification or unauthorized access and disclosure.
The transmission of personal data to the authorized processors of the online store (e.g. data hosting, accounting, etc.) is carried out on the basis of the contracts concluded with the online store and the authorized processors. Authorized processors are obliged to ensure appropriate protection measures when processing personal data.
Viewing and correcting personal data
Personal data can be consulted and corrections can be made through the customer support.
Withdrawal of consent
If the processing of personal data takes place on the basis of the customer’s consent, the customer has the right to withdraw the consent by notifying the customer support by e-mail.
Storage
In the case of disputes related to payments and consumer disputes, personal data will be stored until the claim is fulfilled or the expiry period ends.
Personal data necessary for accounting are stored for seven years.
Erasure
To delete personal data, you must contact customer support by e-mail. The deletion request will be answered no later than within a month, and the data deletion period will be specified.
Transfer
The request for the transfer of personal data submitted by e-mail will be answered within a month at the latest.
Customer support identifies the identity and informs about the personal data that is subject to transfer.
Direct marketing messages
The e-mail address and phone number are used to send direct marketing messages if the customer has given their consent. If the customer does not want to receive direct marketing messages, he must choose e-mail
corresponding reference in the footer or contact customer support.
If personal data is processed for the purpose of direct marketing (profiling), the customer has the right to object at any time to both initial and further processing of his personal data, including profile analysis related to direct marketing, by notifying customer support by e-mail (the relevant information must be provided clearly and separately from all other information).
Solving arguments
Disputes related to the processing of personal data are resolved via customer support at info@mustkuuslauk.ee. The supervisory authority is the Estonian Data Protection Inspectorate info@aki.ee.